Returns Policy & Guarantee: We believe you will be delighted with your purchase from The MadKat Company, however, we do understand that there may be occasions when you wish to return an item. You can cancel your order anytime within 7 working days of receipt. If you are unhappy with a product for any reason please contact us immediately at customerservices@madkat.co.uk. We will arrange to exchange or refund the goods once they are returned in perfect condition, unused and with their original packaging. We will require you to pay for the return postage of any items being returned and, for your own protection; we recommend you use a secure delivery method which requires a signature upon delivery. The above terms do not affect your Statutory Rights. English Law applies to all purchases. Faulty Goods All of our products are quality checked before leaving us and our customers are therefore unlikely to receive faulty goods. In the unlikely event that this does happen, we will be pleased to exchange the product or offer a refund once we have verified the fault. Please contact us before returning any goods. When you return goods, please ensure that you obtain proof of postage as you are responsible for the goods until they reach us. We recommend returning goods using Recorded or Special Delivery in the UK or an equivalent service if you live outside of the UK. Signatures are always recommended when goods are returned. Refunds Once your item has been returned and the fault confirmed (if returned for this reason) you will be credited with the full purchase price of the item including delivery charges. If you paid by debit or credit card the card will be credited, otherwise a cheque will be sent in GB £. |
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